Shipping policy
Last Updated: 20 August 2026
Thank you for shopping with Slaykesh. This Shipping Policy explains how we process, dispatch, and deliver orders placed through the Slaykesh website.
1. Shipping Locations
We currently ship Slaykesh products across India, subject to courier service availability at the delivery address. Certain remote or restricted locations may have limited delivery availability. If we are unable to deliver to your location, we will contact you using the details provided with your order.
2. Order Processing
Orders are generally processed and dispatched within 1-3 business days after successful order confirmation and payment verification. Orders placed on weekends or public holidays may be processed on the next business day. During sales, product launches, promotional periods, or other high-demand periods, dispatch may take longer than usual. If there is a significant delay in dispatch, we will try to communicate the updated timeline to you.
3. Estimated Delivery Time
After dispatch, estimated delivery timelines are generally:
- Metro and major cities: 2-5 business days
- Other locations: 3-7 business days
- Remote areas: 5-10 business days
These are estimated timelines and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, courier availability, weather, holidays, logistics conditions, and other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any shipping promotions or free-shipping offers will be subject to the terms mentioned on the website at the time of purchase. Shipping charges may vary depending on order value, delivery location, product weight, promotional offers, and courier requirements.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication channel. You can use the tracking information provided to monitor the status of your shipment. Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information, including full name, complete delivery address, PIN code, and mobile number. Slaykesh will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer. If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.
7. Delayed Deliveries
While we work with logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as courier delays, weather conditions, natural disasters, public holidays, transportation disruptions, strikes or operational disruptions, incorrect address information, remote delivery locations, regulatory or government restrictions, and other circumstances beyond our reasonable control. A delay in delivery does not automatically qualify an order for cancellation or refund where the order remains deliverable. If your shipment appears to be significantly delayed, please contact our customer support team.
8. Failed Delivery / RTO
If a courier attempts delivery and the order cannot be delivered because the customer is unavailable, the address or phone number is incorrect, the customer refuses the order, or there is a failure to respond to courier calls after repeated attempts, the shipment may be returned to Slaykesh. For prepaid orders, any refund or re-shipment will be handled in accordance with our Refund & Cancellation Policy. For Cash on Delivery orders, Slaykesh may require the customer to pay applicable re-shipping charges before sending the order again. Repeated refusal of Cash on Delivery orders may result in restrictions on future COD availability.
9. Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend photographing the package before opening it, recording an unboxing video where possible, checking the contents immediately, and contacting Slaykesh customer support as soon as possible. If the product has been damaged during transit, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the package and product. We will review the issue and provide an appropriate resolution in accordance with our Refund & Cancellation Policy and applicable law.
10. Wrong or Missing Product
If you receive a product different from what you ordered or a product is missing from your shipment, please contact us within 48 hours of delivery with your order number, photographs of the package, photographs/videos of the products received, and a description of the issue. We may request additional information to investigate the matter. If the issue is verified, we may offer an appropriate replacement, refund, or other resolution in accordance with applicable law and our policies.
11. Cash on Delivery
Cash on Delivery (COD) may be available for selected locations and orders. COD availability may depend on delivery location, order value, courier availability, customer history, and other operational considerations. We reserve the right to restrict or remove COD availability where permitted by law.
12. International Shipping
At present, Slaykesh primarily ships within India. International shipping, where offered in the future, may be subject to separate shipping charges, customs duties, taxes, import restrictions, and other charges imposed by the destination country. Such charges may be payable by the customer unless expressly stated otherwise.
13. Order Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be processed before the order has been dispatched, subject to our Refund & Cancellation Policy and applicable law. Once an order has been dispatched, cancellation may no longer be possible.
Contact Us
Slaykesh Natural (OPC) Pvt Ltd, P-66, Surya Nagar, Unit-7, Bhubaneswar, Odisha, India, 751003
Email: admin@slaykesh.com
Phone/WhatsApp: +91 93652 90822